Privacy Policy
SMTPRoot transactional email platform
1. Introduction
SMTPRoot ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website (smtproot.com) and related hosting services. By using our services, you agree to the practices described in this policy.
2. Information We Collect
2.1 Personal Information: When you register, place an order, or contact support, we collect your name, email address, phone number, billing address, and payment details.
2.2 Technical Information: We automatically collect IP address, browser type, device information, pages visited, and access timestamps to maintain security and improve service quality.
2.3 Payment Information: All payment transactions are processed securely through Razorpay. We do not store your card or UPI details on our servers. Razorpay's privacy policy governs the handling of payment data.
2.4 Communications: When you contact our support team, we retain records of those interactions to provide better assistance in the future.
3. How We Use Your Information
3.1 Service Delivery: To provision, manage, and support your hosting account, domain, and related services.
3.2 Billing & Invoicing: To generate invoices, process payments, and manage renewals and refunds.
3.3 Communication: To send account alerts, service notifications, maintenance notices, and support responses. You may opt out of promotional emails at any time.
3.4 Security & Fraud Prevention: To detect and prevent unauthorized access, abuse, spam, and fraudulent activities on our platform.
3.5 Legal Compliance: To comply with applicable Indian laws, court orders, and regulatory requirements including the Information Technology Act, 2000.
4. Data Storage & Security
Your data is stored on secured servers located in India. We implement industry-standard security measures including SSL encryption, firewalls, and access controls. Passwords are hashed using bcrypt and are never stored in plain text. While we take every precaution, no system is 100% immune to breaches — we will notify you promptly if your data is ever compromised.
5. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data with:
- Payment processors (Razorpay) for transaction processing
- cPanel/WHM infrastructure providers for hosting provisioning
- Law enforcement or government authorities when legally required
- Our internal team members on a need-to-know basis
6. Cookies
We use session cookies to keep you logged in and maintain your preferences. We do not use advertising or cross-site tracking cookies. You may disable cookies in your browser, though some features may not function correctly.
7. Data Retention
We retain your account data for as long as your account is active and for a minimum of 3 years after closure for legal and billing compliance. Server logs are retained for 90 days.
8. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, open a support ticket or email us at support@smtproot.com. Account deletion requests are processed within 7 business days. Note that some data may be retained for legal and billing purposes even after deletion.
9. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We recommend reviewing their privacy policies before sharing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes your acceptance of the revised policy.
11. Governing Law
This policy is governed by the laws of India, including the Information Technology Act, 2000 and its amendments. Any disputes will be subject to the jurisdiction of courts in Telangana, India.
Contact: support@smtproot.com | Last Updated: March 2026